T’s & C’s
Unless otherwise agreed in writing by Small Rabbit Design, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.
Quotation & orders
Quotes and invoices are made in, and must be paid in, pounds sterling (GBP).
Orders can be placed through our website. Once you have placed an order with us, we will email you within 24hrs (or next working day) with an order confirmation and additional information related to your order. Once you have received a confirmation you will have entered into a purchase contract with us. It is the customer’s responsibility to check the order form and confirm that all products and address details are correct. Please contact us on email@example.com;if some of the information is incorrect. Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.
Our site is supported by Stripe for secure payments. We do not store any of your personal transaction information ourselves, instead your information is stored securely on Stripe’s servers.
Every effort is made to ensure that this website is free from viruses and defects. However, this cannot be guaranteed. Small Rabbit Design Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Cancellation & returns
As stated in our quotations and paid invoice, all ordered products are custom/handmade to the client’s specifications per transaction and cannot be exchanged or returned. Unfortunately, you will not be able to cancel an order once it is made. All products are handmade therefore natural variances may occur.
Goods may only be returned after agreement in writing, between Small Rabbit Design Ltd and the buyer within three days of delivery. If this is agreed, the buyer is responsible for all carriage expenses and risk and the products should be sent back within seven days. Any products that are returned should be unused and in their original packaging.
Small Rabbit Design Ltd reserve the right to cancel an order, or part thereof, if a product becomes unavailable. Small Rabbit Design Ltd will refund the relevant amount but will not be liable for any other costs incurred as a result of the unavailability.
We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order please contact us at firstname.lastname@example.org. Please do not attempt to fix the problem yourself, contact us first. We are unable to accept any goods back if changes have been made, as it will invalidate the manufacturer’s warranty.
We deliver using a variety of logistics partners depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, Small Rabbit Design Ltd cannot be held responsible for any delays which are beyond our control. Items are delivered by single drivers to the ground floor of your property only. Please be advised that levels and types of service will vary according to the country of destination.
Special delivery conditions requested by the buyer should be given in writing to email@example.com at the time of order placement and if necessary charges may change accordingly. Please note Small Rabbit Design Ltd strongly advise that no electricians or contractors be booked to install any goods until such a date that the client is in possession of their order. Small Rabbit Design Ltd will not accept responsibility for any charges in the event that the product is delayed. If customers prefer to arrange their own delivery, then liability for the goods is assumed by the customer as soon as the goods are collected.
OUR PRODUCTS ARE QUALITY CHECKED BEFORE LEAVING THE FACTORY IN PERFECT CONDITION BUT PLEASE INSPECT YOUR GOODS ON ARRIVAL AND DO NOT SIGN FOR THEM UNLESS YOU ARE CERTAIN THAT THEY HAVE ARRIVED IN GOOD CONDITION. IF YOU ARE UNABLE TO CHECK THE CONTENTS ON ARRIVAL PLEASE SPECIFY THAT YOU HAVE INSPECTED THE BOX ONLY (REMARK ON ITS CONDITION IF POSSIBLE) AND PLEASE CHECK GOODS WITHIN 24 HOURS. IF YOU SIGN FOR THE GOODS AND THEY TURN OUT TO HAVE BEEN DAMAGED THE TRANSPORT COMPANY WILL NOT ASSUME LIABILITY.
In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage. It is essential to keep the packaging until you are 100% satisfied with the order because in case of damage the delivery company will need to inspect the packaging.
International shipping documentation
For orders shipped outside of the UK, it is the client’s responsibility to notify Small Rabbit Design in writing prior to payment, if shipping documentation such as Certificate of origin/Packing list are required by customs at the final destination. Please be aware that fees are applicable for Certificate of origin, the fee varies from country to country.
All products comply with appropriate safety and consumer regulations.
Small Rabbit Design Ltd does not provide an installation service, the client is responsible for choosing a qualified independent electrician to install their products. Please make sure the doors/windows of the property are an adequate size to accommodate the size of your product. If additional cable is required, this must be specified at the time of order by email to firstname.lastname@example.org. Lightbulbs are not supplied, it is the client responsibility to identify and source any specific light bulbs which may be required before installation.
Any disputes will be settled under English law in the courts of London who are deemed solely competent to settle any dispute concerning the sale.
Small Rabbit Design Ltd reserves the right to modify the Terms and Conditions without notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information. If you wish these terms to be translated, we recommend using Google Translate.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Small Rabbit Design Ltd. You may not modify, distribute or re-post anything on this website for any purpose. All rights, including copyright, for this website are owned by or licensed to Small Rabbit Design Ltd. 3, Leighton Place London NW5 2QL, UK Company registration number: 10551311 VAT number: GB 107222751
For customer services and enquiries, please email us at email@example.com